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< Website maintenance >

Updates, monitoring and support without the agency runaround

A website is never finished. Maintenance plans keep yours updated, backed up and working, with a person you can actually reach when something breaks.
Updates
Tested, not blind
Support time
Included monthly
Response
Same working day
< Straight talking >
Websites need looking after after they go live.

Nothing dramatic usually happens on day one. Problems build quietly: WordPress and plugin updates fall behind, PHP compatibility drifts, security vulnerabilities appear in components that were fine last year.

The visible symptoms come later: contact forms that stop sending, broken integrations, slowly declining performance and functionality that no longer matches how the business works. All of it is avoidable with routine attention.

Updates and compatibility
Core, plugin and PHP updates applied and checked before they cause conflicts.
Security and reliability
Vulnerabilities patched, forms and integrations verified rather than assumed.
Performance over time
Speed and functionality reviewed so the site doesn't quietly degrade.
< How support works >
Careful, tested, and available when you need it.

Maintenance should be boring. That is the point. Nothing breaks and you rarely have to think about it.

Updates applied carefully
Core, theme and plugin updates are applied on staging first and checked before they reach the live site. That is the difference between maintenance and gambling.
Problems spotted early
Uptime, security and performance are monitored continuously, so most issues are resolved before anyone in your team notices them.
Small changes included
Routine content edits and minor fixes can be included within the agreed monthly support allowance. Larger pieces of development are quoted separately so there are no surprises either way.
< Included >
What's included in ongoing maintenance.
Core & plugin updates
Applied on staging, verified, then released.
Security monitoring
Scanning, hardening and prompt remediation.
Backups & restores
Daily off-site backups with fast rollbacks.
Performance checks
Regular speed reviews and image or script cleanups.
Content support
Included time each month for edits and small additions.
Reporting
A short monthly summary of what was done and why.
< >
< How it works >
Stabilise first, then keep improving.
Health check
Initial review of the site's current state, risks and outstanding updates.
Stabilise
Bring updates, backups, security and any known issues up to date.
Maintain
Ongoing monthly updates, monitoring, backups and support.
Improve
Ongoing small improvements and content work within the monthly allowance.
Steps one and two happen once, at the start. Steps three and four continue every month for as long as we support the site.
< Related service >
Hosting keeps it online. Maintenance keeps it working properly.

Hosting is where the website lives: the server, the uptime, the infrastructure. Maintenance is the ongoing care of what runs on it: updates, compatibility, fixes and the things your team actually notices when they stop working.

Managed WordPress environment
Server-level backups and SSL
Uptime and availability
DNS and email record support
Performance at the infrastructure level
After launch: hosting, maintenance and SEO are available where required.
< After launch >
Your website doesn't have to stop at launch.
< Proof >
Websites we support.

< In their words >

What clients say once
the work is live.

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des brewer profile picture
des brewer
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very professional & friendly service.
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Chris Horn profile picture
Chris Horn
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We cannot recommend Damon at Mello Agency highly enough! Damon has helped us massively over the years with creating, managing and hosting our website. He's always on hand whenever we need him and nothing is ever too much trouble.
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Karl Neal profile picture
Karl Neal
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I was recommended Mello Agency for my website by a friend and I’m so glad I took that recommendation. Sorting my website was easier than I thought as everything was explained and Mello listened to my input also. Top work 👌🏼
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Paddock Wearhouse profile picture
Paddock Wearhouse
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Amazing work on our website, smooth process and easy to work with 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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Derren Kay profile picture
Derren Kay
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Mello Agency is fantastic. I could not recommend them any more. Damon has made multiple websites for me and the company I work for and I have nothing but glowing things to say. We have been using Mello Agency for over 8 years and we will not be stopping anytime soon!
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AJ Thom profile picture
AJ Thom
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Mello Agency are, without doubt, well worth using if you’re looking for anything website related. From discussion to creation to outcome, seamless. What we thought we wanted versus what we got is, simply put, perfect. Damon is a talented imagineer, a brilliant version of human AI when it comes to web design, commercially confident, has a wealth of knowledge re social media, creating an online presence, and how to drive internet traffic to your website that manifests into real world work. Professional, knowledgable, trustworthy, easy to work with all round, the ‘above and beyond’ type you need when you know nowt about the inter-webs. Happily recommend Damon/Mello Agency to anyone needing a webmaster with a good heart, an eye for detail, and the ability to produce positive results.
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Russell Falder profile picture
Russell Falder
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Excellent services and ongoing support. Very professional and efficient. Easy communication. Highly recommended. Thank you 404 Studios 🙂
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W M profile picture
W M
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Great service - lots of communication and responsive to messages. Would recommend!
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Ben Bamforth
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Best of the best
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Neil Denning profile picture
Neil Denning
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Used 404 Studios for several web development projects. Professional and all round excellent service.
< Questions >
Straight answers.
What if my site wasn't built by you?
That's common. We start with a health check, agree what needs stabilising, then take over ongoing maintenance from there.
What happens if the site goes down?
Monitoring alerts us, and you can reach us directly. If a restore is needed, backups are on hand rather than requested from a host.
Can I use my support time for new features?
Yes, for smaller pieces. Anything larger is quoted separately so the monthly allowance still covers day-to-day needs.
What is included in the monthly support?
Updates, monitoring, backups, performance checks, reporting and an agreed allowance of time for routine content edits and minor fixes.
What is the difference between maintenance and hosting?
Maintenance looks after the website: updates, fixes, compatibility and content. Hosting looks after the environment it runs in: servers, uptime, SSL and infrastructure.
Do you test updates before applying them?
Yes. Updates go on staging first and are checked before they reach the live site.
Are backups included?
Yes. Daily off-site backups with tested restores are part of every plan.
Can you take over an existing WordPress website?
Yes, including sites hosted elsewhere. We'll review the current state first and tell you what needs doing before ongoing support starts.

< Schedule a consultation >

Let's work out what
your business actually needs.

Schedule an initial consultation to discuss your website, current challenges and plans for growth. You’ll receive clear, practical guidance without an unnecessary sales pitch.

Based in

Huddersfield, West Yorkshire

Availability

Working with clients UK-wide