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This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to your personal information.
Who we are
Mello Agency is a web design, web development and SEO agency based in Huddersfield, West Yorkshire and working with clients throughout the UK.
You can contact us at:
Mello Agency
Office 9, Dale Street Mills
Longwood
Huddersfield
HD3 4QY
Email: damon@melloagency.co.uk
Telephone: 01484 818 404
For the purposes of UK data protection law, Mello Agency is responsible for deciding how personal information collected through this website is used.
Information we collect
We may collect personal information when you contact us, enquire about our services, become a client or otherwise interact with Mello Agency.
Information you provide through our website
Our website enquiry form may ask for:
- your name;
- company name;
- email address;
- telephone number;
- the service or type of help you are interested in; and
- any information you include within your enquiry.
Information you provide directly
If you contact us by email, telephone, in person or through another communication platform, we may retain information contained within that correspondence.
Where you become a client, we may also process information required to manage the project and our business relationship, including contact details, project information, correspondence, contracts, invoices and payment records.
Website and technical information
When you visit the website, technical information may be processed automatically by our website, hosting infrastructure and analytics services.
This may include information such as:
- IP address;
- browser and device type;
- operating system;
- pages visited;
- referring website or search source;
- approximate location;
- dates and times of visits; and
- technical logs relating to website security and performance.
Further information about cookies and similar technologies is available in our Cookie Policy.
How we use your information
We may use personal information to:
- respond to enquiries and consultation requests;
- discuss and prepare proposals for potential projects;
- provide website design, development, eCommerce, SEO, hosting, maintenance and white label development services;
- communicate with clients about projects and ongoing services;
- manage contracts, invoices, payments and accounting records;
- operate, secure and maintain our website and systems;
- investigate technical problems or attempted misuse of the website;
- understand how our website is being used and improve its performance;
- meet our legal, accounting and regulatory obligations; and
- establish, exercise or defend legal claims where necessary.
Our lawful bases for using personal information
UK data protection law requires us to have a lawful reason for processing personal information.
Contract
We process information where it is necessary to take steps at your request before entering into a contract or to provide services under an existing contract.
This includes responding to project enquiries, preparing proposals, delivering agreed services and communicating with clients.
Legitimate interests
We may process information where it is necessary for our legitimate business interests and those interests do not override your rights and freedoms.
This may include managing enquiries, maintaining client relationships, protecting our website and systems, improving our services and administering the business.
Legal obligations
We process information where necessary to comply with legal requirements, including accounting, taxation and regulatory obligations.
Consent
Where consent is required, for example for certain non-essential cookies or analytics technologies, we rely on the permission you provide.
You can withdraw your consent at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.
Website analytics
We may use analytics services, including Google Analytics, to understand how the Mello Agency website is used.
This can help us understand which pages visitors use, how visitors find the website and where improvements can be made.
Where applicable, analytics technologies are controlled through our cookie settings. More information is provided in our Cookie Policy.
Google Maps
Our Contact page contains embedded Google Maps functionality.
When you use or interact with the map, information may be transferred to Google, including technical information relating to your browser, device and connection.
Google processes this information in accordance with its own privacy terms.
Google Reviews and Trustindex
We use Trustindex to display customer reviews sourced from Google.
Loading these reviews may result in connections being made between your browser and Trustindex, Google or associated content-delivery services.
Those providers may receive technical information such as your IP address and browser information in order to deliver the content.
Who we share personal information with
We do not sell personal information.
Where necessary for the purposes described in this policy, information may be shared with trusted service providers that help us operate our business.
These may include:
- website hosting and infrastructure providers;
- email and communication providers;
- analytics and website service providers;
- IT and security providers;
- accountants and professional advisers;
- subcontractors involved in delivering an agreed client project where necessary; and
- legal, regulatory or government authorities where disclosure is required by law.
We only provide third parties with information necessary for the relevant purpose and expect service providers handling personal information on our behalf to protect it appropriately.
International transfers
Some technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate legal mechanism or safeguard is in place where required by UK data protection law.
This may include transfers to countries recognised by the UK as providing an adequate level of data protection or the use of approved contractual safeguards.
How long we keep personal information
We do not keep personal information for longer than we reasonably need it.
Our retention periods depend on the reason the information was collected.
Enquiries that do not result in an ongoing client relationship will generally only be retained while they remain reasonably relevant to the enquiry and our business records.
Where you become a client, relevant project records, correspondence, contracts and financial information may normally be retained for up to six years after the end of the client relationship where this is necessary for accounting, legal or record-keeping purposes.
Some accounting and taxation records may be retained for the period required by law.
Technical logs, analytics information and cookie data are retained according to their purpose and the settings of the relevant systems.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
These measures may include secure website hosting, access controls, software updates, backups, security monitoring and limiting access to information to people who reasonably need it.
No system connected to the internet can be guaranteed to be completely secure, but we take appropriate steps to reduce foreseeable risks.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for confirmation of whether we hold personal information about you;
- request a copy of the personal information we hold;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict how information is used;
- object to certain types of processing;
- request the transfer of certain information to you or another organisation;
- withdraw consent where processing is based on consent; and
- complain to the Information Commissioner’s Office.
If you wish to exercise any of these rights, please email damon@melloagency.co.uk.
We will normally respond to a valid data protection request within one month, subject to any extensions permitted by law.
Automated decision-making
We do not use personal information collected through this website to make decisions about individuals solely through automated processing where those decisions have legal or similarly significant effects.
Children’s information
The Mello Agency website and our services are intended for businesses and adults seeking professional website and digital services.
We do not knowingly use the website to collect personal information from children.
Links to other websites
Our website contains links to websites operated by clients and other third parties.
We are not responsible for the privacy practices of those websites. If you follow a link away from the Mello Agency website, you should review the privacy information provided by the relevant website operator.
Complaints
If you have a concern about how we use your personal information, please contact us first so that we can investigate it.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK’s independent data protection regulator.
Further information is available at ico.org.uk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.
Contact us
If you have any questions about this Privacy Policy or how Mello Agency handles personal information, contact:
Mello Agency
Office 9, Dale Street Mills
Longwood
Huddersfield
HD3 4QY
Email: damon@melloagency.co.uk
Telephone: 01484 818 404